In this globalization world, we can see multiple and complex changes at schools, home or companies when we use some techniques that can act positive or negative depending on how we employ them.
Regarding the organizational behavior, the positive changes in the production, communication and managing process come from using different strategies to improve and motivate the way of doing something in a corporation.
One of these strategies is the Pygmalion effect, it is a phenomenon that occurs around the world, and the final result is that a person gets what he/she expects. What I want to say is that in a company the managers can create better workers just by believing in them.
This is the case of Instituto de Cancerología. It is a private entity created to offer an integral service in the cancer education, prevention, diagnosis and treatment in Medellín, Colombia.
In this organization the motivation for the employees and the patients is an important tool, it is used verbally and with activities that help to those people feel as a part of the institute. There is a specific case that can show us how the Pygmalion effect is used, the people who had more years working in the general service area was encouraged when the supervisor said them that they had many capabilities to have better performance and he expected to see them in the accomplish of their duties. They began to work better and as a present, the institute gave them a SENA course to qualify them. Many of them were promoted to other charges.
Other activity is when the institute gives to the employees a December celebration, in the celebration all the employees receive presents and they are motivated to continuing giving an excellent, quality service.
Answering the question about the main role that international business managers may play in the negotiation arena and the importance of developing cross cultural management skills. I will describe my opinion in the next paragraphs.
The globalization, work force diversity and ethics are challenges that a manager has to face in an organization. When he knows them and face them, in one or other way can achieve them, the negotiator can act internationally after knowing all the internal facts; it means that he develops many skills to demonstrate a sequence of behavior to attain (reach) a performance goal with other companies in the same level and also obtain more opportunities in other areas. This goal allows the company or the organization create a relationship, based on an excellent communication, with the organization itself and the client, giving identity to the product with the client and learning for other experiences to satisfy the market.
One of the main skills that an international business manager have to improve is the ability to study the market and the culture and the way his knowledge develop a strategy that let him attract people from different cultures and countries, and gives to those customers a high quality that exceed customers’ expectations, this goal could be reached showing to everyone the things that they know they have but in other words making it easy to understand or improving the necessity.
These strategies bring to the organization a competitive advantage in terms of problem solving, creativity, cost structure, physical structure and adapting to change. The role of the negotiator is start with regular basis information and investigate the past and the possible changes from the culture and giving other perspective to solve the problems and get cross the intercultural barrear.
